Kestrel Lister & Co

Privacy Policy

 

PRIVACY POLICY

 

Kestrel is a part of UK design and manufacturing company, Haddow Group.

Haddow Group ("We") are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Haddow Group of Lister Mills, Heaton Road, Bradford, BD9 4SH (registration number 2132183).

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

Information we may collect from you                             

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our website www.kestrelhome.co.uk. This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. We advise that you check this page regularly to keep up to date with any necessary changes.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed via our contact page.

 

Trade Enquiries.

enquiries@kestrelhome.co.uk

 

 

TERMS & CONDITIONS


Ordering Procedure

Orders may be placed by post, email, fax or telephone.  Whenever possible please use an order number and note our acceptance number.  Telephone enquiries and orders are speeded up by quoting your account number. Any recommendations or suggestions relating to the use of the goods made by us in given in good faith but is for you to satisfy us to the suitability of the goods for your purpose.

 

Carriage / Minimum Orders

Accessories:

On the UK mainland all orders are carriage free.

A service charge of £8.50 is made on all orders below £100 excl. VAT UK mainland only.

We can send up to 2 pairs of tiebacks for a charge of £5.00 excl. VAT.

 

Fabric & Custom Mades:

On the UK mainland carriage is charged at £8.50 on orders below £100 excl. VAT.  Orders over £100 are carriage free.

Northern Ireland carriage is charged at £12.70 for 24-48 hour service on orders below £300 excl. VAT.

Isle of Wight carriage is charged at £20 for 3 day service on orders below £300.

The Isle of Man, Channel Isles, The Scottish Highlands & Islands carriage is charged at £20 for a 3 day service on orders below £300 excl. VAT.

Southern Ireland is charged at £25 for orders below £300 excl. VAT.

 

Cancellations:

Cancelled orders must be notified to our customer service department who will issue a cancellation reference number. Credit notes will not be issued without this reference number.  We cannot cancel goods that have already shipped and will charge a re-stocking fee of 25% for refused deliveries, plus carriage costs.

 

Claims:

Claims for Damage During Transit: Even though we endeavour to take extreme care to protect our goods in transit, it occasionally happens that goods are received damaged.  Please can you ensure that you count and check the condition of the goods prior to accepting the delivery. Any discrepancies must be acknowledged at the point of signature on the carrier’s delivery note and both our company and the carrier notified within 3 days of the delivery of the goods.  No claim can be considered after this period.

Colour Matching

Whilst every effort is made to ensure that your order matches the sample an exact colour match cannot be guaranteed.

Custom Made Curtains:

Work on orders for custom made curtains will only commence on receipt of written confirmation of the customer’s individual requirements and will be manufactured under a no refund policy. Orders cancelled or changed after making up has started will be charged at list price.  We accept no responsibility for curtains that do not fit due to the in-accuracy of the measurements given.

Cut Length: Please specify your curtain cuts when ordering cut lengths.

Design Repeats: Please allow for the possibility of variations of +/-5%.

Fabric:

All fabrics must be checked for faults, pattern match or shortages before cutting.  Faulty Goods (Fabric & Accs): Please check for faults before use. Faulty goods will be replaced, but our responsibility is limited to the value of the goods only. A reasonable opportunity must be given for us to examine the goods before any claim can be considered.  If any defect in the goods are found to exist we will replace those goods or the defective part, but will accept no liability for any consequential loss, damage or injury attributed to the use of such goods.  We cannot be held responsible for labour or any other claim in respect of faulty material.  We cannot be held responsible for, or will we credit any material that has been cut, treated or made up.  Faulty goods will only be accepted back with prior consent.

 

 

Fading:

Our fabrics are produced to the highest standards. However all fabrics can eventually fade. To reduce natural fading curtains should be drawn back during daylight hours and upholstery fabric should be kept out of direct sunlight.

 

Shrinkage:

All fabrics are liable to shrink and an allowance of 5% in making should be made. Shrinkage can be minimised by following the recommended care instructions and all lined curtains should be dry cleaned.

 

Movement of Curtains in Situations:

Atmospheric conditions can cause curtains to move when hung and we cannot be held responsible for abnormal conditions causing movement.  We recommend that a good allowance is made for alterations.

 

Next Day Service:

All guaranteed next day UK deliveries are charged at £20. For next day pre-12 deliveries please request a price.  For Northern Ireland, The Isle of Man, Channel Islands, The Scottish Highlands and Islands please ask for a price.

 

Non-Delivery/Delay in Delivery:

The Company will use its best endeavours to promptly deliver goods ordered in accordance with the buyer’s reasonable requirements notified to the Company at the time of ordering, but the company shall be under no liability to the buyer for any non-delivery, part delivery or delay in delivery of the goods.  Claims for Non-Delivery: Must be made in writing within 7 days of receipt of invoice. The company will not be held liable for any failure to deliver or delay in delivery arising from circumstances beyond our direct control or at all responsible for any fitting costs that might have been incurred.

 

Payments:

Credit Accounts: Credit accounts can be opened on receipt of satisfactory bank and two trade references in accordance with the company’s requirements but the company shall only supply goods under a credit account subject to such credit limit and other such requirements regarding the operation of such accounts as the company may stipulate from time to time.

Proforma Accounts: You are to pay us in cash or in cleared funds prior to delivery unless you have an approved credit account with us.

Credit Cards: All credit card payments will be subject to a 2% surcharge. Debit card payments will incur no extra costs.

Piece Goods: Pieces are approximately 30/50cm in length (80/100m lining). Pieces are supplied to the nearest length above customer requirements. Specific lengths are charged at cut-length price.

Retention of Title: Whilst the risk in the goods shall pass to the customer on delivery, the ownership of the goods shall remain with us until ALL MONIES FOR THE GOODS have been received by us.

Returns:

The company does not operate a sale or return policy on goods supplied in line with your orders. Only faulty or damaged goods can be returned and these must be in accordance with our prior written agreement.  Faulty goods must be reported within 7 working days.  We reserve the right to impose a minimum 25% re-stocking charge on all un-solicited returns.  If upon receipt & examination of returned goods it is found that there is a discrepancy in the reason or quantities for the return we reserve the right to refuse the credit.

Samples:

We reserve the right to charge for samples at cut-length price. Customers will be advised if cuttings or samples are to be chargeable.

Settlement Terms:

Nett 30 days. We reserve the right to charge interest at 5% over Natwest base rate on overdue accounts.

Specification: We reserve the right to alter specifications without notice. We reserve the right to increase prices without prior notice.